FAQ

 

Question:

I have a Sani Flush system that I use each time I dump my tanks, and I run it until the water is clear, aren’t my tanks clean?

 

Answer:

The Sani Flush is only as good as the pressure you have available from your hose, usually 40psi-65psi.  It helps to keep your tanks cleaner, however sludge and debris still builds in you tanks over time.  Hydro-Jetting uses high pressure (about 2600psi at 4gpm) to clean the sludge and debris from your tank.

 

 

Question:

Won’t that high pressure damage my tanks?

 

Answer:

No, because I am not pressurizing your tanks, I am only washing them, it is like taking your holding tanks to the car wash.

 

 

Question:

I can see why I need to have my Black tank cleaned regularly, but do I need to clean my Grey or Galley tanks also?

 

Answer:

Yes, like the Black tank sludge and debris can build up in both the Grey and Galley tanks.  Many times odors from these tanks can be as bad, or worse than those from the Black tank.

 

 

Question:

Why do my sensors misread and show my tank is partially full, or full when I have just dumped them.

 

Answer:

Whenever calcium buildup or debris collects on a sensor it will indicate the tank is full to that level (sensor not misreading but indicating tanks are dirty and should be cleaned).

 

 

Question:

How often should I have my tanks hydro-jet cleaned?

Answer:

How your RV is used will determine the most accurate answer to this question, however if you use your RV for 6 months or more each year, or your unit sits in the same place all the time, once a year is recommended.   If your unit is going to be stored for a long period it is a good idea to clean the tanks before storing, so the sludge will not dry in the tanks.


Question:

When I open a hot water faucet, I get an odor that smells like rotten eggs, what is that?

 

Answer:

This odor is caused by a calcium build up in your water heater.  Just draining the water heater will not eliminate the odor, but thoroughly flushing the calcium from your heater will solve the problem.



Question:

How often should I flush the water heater?

 

Answer:

The water heater should be flushed at least once a year, or just prior to storage.  If you are having your holding tanks cleaned, this is a good time to have the water heater flushed also.

 

 

Question:

Do I need to use an anode rod in my water heater?

 

Answer:

If your water heater is a Suburban water heater, Yes an anode rod is required it is the sacrificial lamb protecting your tank from deterioration.  If your water heater is an Atwood heater an anode is not needed the plastic style plug, that it is supplied with, is a safety item and is designed to blow out before the tank is damaged in the event of a pressure relief valve failure.

 

 

Question:

When I am in a RV park with full hookups, can I leave my holding tank valves open?

 

Answer:

At no time should holding tank valves be left open for extended periods of time.  Holding tanks should be ¾ full or fuller before dumping.  The Black water tank should be emptied first, then the Galley tank, if separate from the Grey water.  If you have a clothes washer on board the Grey water valve should be open while the washer is operating, unless the washer is plumbed to drain directly into the sewer.

 

 

Question:

Can I leave the Grey water or Galley tank valve open when we are hooked up to the sewer line?

 

Answer:

It is not recommended to leave holding tank valves open unless washing clothes.  If the sewer line you are hooked up to with your valves open has any little critters living there, you have just invited them into your home.

 

 

Question:

Do you have a shop with water and sewer available, so we can come to you.

 

Answer:

No we do not.  We are full time RVer’s and are not always in the same RV park when you call, but I do have several RV parks that are able to work with us to enable us to rent a space in their park (subject to availability) so I can clean you tanks at a time and place that is convenient for you.

 

 

Question:

What credit cards do you accept?

 

Answer:

At this time I am only able to accept Cash or Check.

 

 

Question:

What are your hours of operation?

 

Answer:

My phone is always on my hip, so the phone will be answered unless I am in church (Sunday mornings), or sleeping (10:30pm – 8:00am).  Hydro-jetting services in RV parks usually 9:00am – 6:00pm, other locations a little more flexible but for safety reasons I prefer not to operate the hydro-jetter after dark.

 

 

Question:

Do we need to use special toilet paper or can we use what we use at home.

 

Answer:

RV holding tanks can become clogged when the wrong toilet paper is used, any RV or septic tank approved paper should work in your holding tanks as long as adequate water is used.   You can test the paper you are using to see if they will work for you.  In a large container or bowl fill about 2/3rd full of water just before going to bed place 3 or 4 sheets of the paper in question in the container and walk away, when you get up in the morning lightly shake the container, do not agitate, if the paper falls apart it is good to use if it does not use what you bought sparingly when you need to resupply try a different brand

 

 

Question:

When I have been in the RV supply store, I have seen clear sewer fittings, I have seen them in straight pieces and 45 and 90 degree fittings do I need these and how do I use them?

 

Answer:

The clear fittings help you see how your tank is empting and what is flowing from your tanks.  I prefer using straight fittings or 45 degree fittings, I only use 90 degree fittings if it is too close to use any other options as the 90 degree fittings cause a lot of turbulence when dumping your holding tanks.

 

Passport America, Save 50% on Campsites

 

Phone: 719-651-5213